Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your product to request a return.

To be eligible for a return, your item(s) must be in original condition, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase. 

To start a return, contact us at artymapparel.com@gmail.com. For products purchased and shipped within the United Stated, if your product is eligible for a return, we will email you a return shipping label, with instructions on how and where to send your package. For products purchased and shipped internationally, customer is responsible for the return shipping, and detailed instructions will be provided once approved. Items sent back to us without first requesting a return will not be accepted. Return policy exceptions to accommodate a customer may apply, if needed.

You can always contact us for any return question at artymapparel.com@gmail.com.

Damages and issues
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once your return is received and inspected, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at artymapparel.com@gmail.com.

International Import Fees                                                                                                     Customers are responsible for paying international import fees to receive the Artym package. If an item is returned/rejected, due to import fees not being paid timely, it will be the customer's responsibility to pay additional shipping if needed to resend an item.